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GENERAL RENTAL CONDITIONS


I. REQUIREMENTS TO BE MET BY THE RENTER

1.1. In order to rent a car owned by the LESSOR (Owner), the RENTER must possess the following documents: driver’s licence for the category of car he/she wishes to rent issued at least one year prior to the date of the rental, passport or identity card and credit card issued in his/her name. The documents must be valid for the entire rental period.

1.2. The RENTER has the possibility to include the name of an ADDITIONAL CAR DRIVER in the rental agreement, who must meet the same requirements as the RENTER.

1.3. Drivers who do not possess an authentic and valid driver’s licence will not be allowed to drive the car.

1.4. THE RENTER declares that he/she is a fully qualified driver, with a driver’s licence, for the category of car he/she wishes to rent for at least one year, has all the necessary documents and the respective categories for driving the rented car.

1.5. THE RENTER declares that he/she has a valid national driving licence issued by the following authorities: Member States part of the Vienna Convention on Road Traffic, concluded in Vienna on 8 November 1968 and ratified by Romania by Decree No 318/1980; Member States of the European Union or States with which Romania has concluded a treaty on the mutual recognition of driving licences. If the driver does not hold such a licence, he/she must also hold an international driving licence together with his/her national driver’s licence. Any driver who needs an international driver’s licence but does not have one will not be able to drive the car.

1.6. If the RENTER is a Romanian or foreign legal entity, the legal entity bears joint and several liability with the main driver and the additional driver, and declares to the LESSOR that the drivers comply with the above-mentioned conditions. If the rental agreement includes one or more additional drivers, they are jointly and severally liable with the person mentioned as the RENTER.

1.7. In case a reservation is made by telephone, e-mail or through a partner, the reservation may be cancelled, without owing anything to the RENTER or the intermediary, if the RENTER or the additional driver does not meet these requirements.

II. CONCLUSION OF THE RENTAL AGREEMENT

2.1. If the RENTER meets the requirements of Chapter I, the Rental Agreement may be concluded. The Agreement stipulates the LESSOR's responsibilities towards the RENTER and the RENTER's responsibilities towards the LESSOR when the RENTER rents a car and purchases additional products and options. The following documents are an integral part of the agreement: The Rental Agreement; these General Rental Conditions; the official price list displayed at the premises/workplace or on the website of the LESSOR, provided for in Article 6.6 (hereinafter referred to as "Official Price List provided for in Article 6.6"); the handover/receiving report/minute of the car.

2.2. The RENTER shall carefully read the aforementioned documents and, if the RENTER does not understand or does not wish to accept the contractual provisions, he/she shall request additional information from a member of the LESSOR's team.

2.3. By signing the rental agreement, the RENTER accepts the terms of the rental agreement, accepts the General Rental Conditions and agrees with the findings of the handover/receiving report of the car. The RENTER also agrees to rent the car and, if applicable, the additional products and services during the rental period; to pay the amounts mentioned in the rental agreement for the car and for the additional products and services for the rental period; to pay the rental fees for any extension of the rental period; to pay administration fees, fines, costs caused by theft or damage, highway tolls, fines or costs related to parking, traffic or other, and/or any other payments under the terms of this agreement or arising as a result of the use of the car by the Renter or the Additional Driver.

2.4. The rental period mentioned in the agreement is the period negotiated by the parties for the pick-up (date and time written on the rental agreement) and return of the car to the LESSOR (date and time mentioned in the rental agreement), the exact rental period to be recorded in the handover/receiving report.

III. ESTABLISHMENT OF THE DEPOSIT

3.1. At the conclusion of the Rental Agreement, the RENTER must have the credit card issued in his name, the validity of the aforementioned credit card must exceed the rental period, for the payment of the rental price and the blocking of the deposit. If the credit card is issued in the name of a third party, this person (the CARD HOLDER) must be present at the conclusion of the Rental Agreement to give his/her consent for the use of his/her credit card by signing the Rental Agreement in the special box. The Card Holder is jointly and severally liable with the RENTER and guarantees for the latter's obligations.

3.2. The deposit shall be established for the purpose of guaranteeing the performance in good faith of the RENTER's obligations under the agreement. The amount of the deposit is stated on the first page of the rental agreement.

3.3. If the RENTER returns the car within the prescribed time limit, in compliance with the conditions of proper use, without damage or shortages, the deposit shall be released in full value.

3.4. The deposit may be used to compensate the LESSOR for damages caused by RENTER to the car during the agreement period and to cover any additional costs incurred by the RENTER to the LESSOR. The LESSOR shall be entitled to retain the full amount of the deposit or a part thereof, which is necessary to cover the expenses related to the damage incurred, as well as for the compensation due for the breach by RENTER of these General Conditions. The retention of the deposit by the LESSOR does not mean the RENTER shall be absolved from patrimonial /material/ liability for damages suffered by the LESSOR, if the amount of the damages exceeds the amount of the deposit.

3.5. The RENTER/CARD HOLDER declares that he/she irrevocably and unconditionally agrees that if the entire value of the deposit has been used to repair damage to the LESSOR, in the cases provided for in the agreement, the LESSOR has the right to withdraw amounts exceeding the value of the deposit, and the signature executed in the authorization form on the first page of the agreement shall be deemed to have been deposited also on the POS-terminal statements.

3.6. If the rental period is longer than twenty-five days, the RENTER is obliged, before the expiry of the twenty-fifth day of this period, to provide a new deposit at the LESSOR's point of business or through the link provided by the LESSOR for the provision of the new deposit. The RENTER is obliged to make the new deposit through the same bank card. If the RENTER has not made a new deposit before the expiry of the period of twenty-five days from the establishment of the previous deposit, the LESSOR shall be entitled to apply article 6.7.2. of these General Rental Conditions.

3.7. If during the rental period changes occur to the bank card data provided (such as theft, loss, blocking or other), the RENTER is obliged to inform the LESSOR regarding those changes within a maximum of 24 hours from the date of the changes.

3.8. By issuing receipts for the completion and cancellation of deposits, the LESSOR relieves itself of the unavailability of the amounts in the account of the RENTER/CARD HOLDER. The LESSOR is not responsible for the impossibility of refunding the deposit if the validity of the bank card has expired.

3.9. The deposit shall be refunded at the end of the agreement period, within a maximum of 30 days from the date of signing the handover/receiving report. The LESSOR shall not be liable for delays in returning the deposit caused by external factors such as delays of banking institutions, strikes, blocking of the RENTER’s accounts etc.

IV. HANDOVER AND RETURN OF THE CAR

4.1. The car shall be handed over to the RENTER in good technical working order, clean both inside and outside, with spare tyres, run flat tyres or emergency repair kit and other necessary equipment, information that will be included in the handover/receiving report to be signed by the parties, which is an integral part of the rental agreement.

4.2. At the conclusion of the agreement, the RENTER may make observations, if any, regarding the exterior or interior appearance of the vehicle which will be included in the handover/receiving report, any subsequent observations will not be taken into account.

4.3. The RENTER will receive copies of the car documents and the originals will be provided upon request to the authorities, for the prevention of possible fraud.

4.4. The return of the car to the LESSOR shall be made at the place, date and time established by the RENTER together with the LESSOR, dates which will be included in the Agreement and in the handover/receiving report.

4.5. In case the RENTER wishes to return the car to a different address, date or time other than those mentioned in the Agreement, he/she shall be obliged to notify the LESSOR, in writing, by e-mail to the address stipulated in the Agreement, at least 48 hours prior to the date and time on which the RENTER wishes to return the car, which shall be subject to confirmation by the LESSOR in order to become applicable.

4.6. If the RENTER wishes to return the car to a location other than the one mentioned in the Agreement, he/she shall be obliged to cover all costs incurred by the LESSOR in connection with the return of the car, in accordance with the Official Price List provided for in Article 6.6.

4.7. The RENTER shall allow sufficient time for the LESSOR to inspect the car and sign the handover/receiving report, which shall reflect the condition of the vehicle on its return to the LESSOR.

4.8. If the LESSOR's inspection of the vehicle upon return reveals any defects or shortcomings, the RENTER shall be obliged to bear the cost of all remedial work, in accordance with the official Price list provided for in Article 6.6.

4.9. If the RENTER refuses, without reason, to sign the handover/receiving report upon return of the car, the report shall be signed by at least two employees of the LESSOR, who shall certify the refusal, and the findings in the report shall be binding on the RENTER and may be used as evidence in court. In the event of any damage to the vehicle or failure to fulfil the RENTER's obligations to return the vehicle in the condition in which it was handed over, the ascertained facts shall also be proved by photographs taken by the LESSOR's representatives, from which photographs the following information shall be obtained regarding: the vehicle's registration number, the date and time of the photographs taken, and the non-conformity ascertained regarding the type and technical integrity of the vehicle.

4.10. Abandonment of the car by the RENTER, without notifying the LESSOR in writing, without handing over the key to a representative of the LESSOR and without signing the handover/receiving report, shall make the RENTER liable for all costs incurred by the LESSOR, as for example: those related to the relocation of the vehicle to the LESSOR's working point from which it was rented, and other costs related to the restoration of the vehicle to its original condition, if the vehicle is taken back in conditions other than those in which it was handed over on the basis of the handover/receiving report. The same conditions also apply if the customer refuses to hand over the car.

4.11. In the event that the RENTER fails to show up in order to return the rented car at the place, date and time of return mentioned in the Agreement, the provisions concerning the extension of the rental, as per Chapter XI, not being applicable, the LESSOR shall have the right to take all necessary steps before the competent authorities to report the theft of the car.

V. PRICES AND PAYMENT METHOD

5.1. The full price for the rental of the car must be paid upon receipt of the car and upon signing the handover/receiving report and is mentioned in the Rental agreement.

5.2. The rental price as well as all additional charges and penalties mentioned in the Official Price List are expressed in EURO, the payment has to be made by RENTER in LEI (RON), at the exchange rate of the National Bank of Romania valid on the date of the invoice issued by the LESSOR.

5.3. The rental price does not include the cost of consumables such as windshield washer fluid, AdBlue, fuel/electricity consumed by the electric car, which are the exclusive responsibility of the RENTER for the entire rental period.

5.4. The rental price does not include fines imposed on the RENTER or the LESSOR, due to the fault of the RENTER, during the use of the car, for non-compliance with the Romanian road traffic legislation, which are the exclusive responsibility of the RENTER.

5.5. If the RENTER returns the car before the expiry of the rental agreement, the LESSOR shall return to the RENTER a part of the rental price paid, the value of this amount shall be calculated as follows: from the rental price paid, the amount due to the LESSOR for the days of use of the car shall be subtracted, according to the daily rental price, to which a 20% surcharge shall be applied for the period of use as well as the value of 3 days of rental, but not more than the rental price for the period initially agreed. Returning the car before the agreed period does not release the RENTER from the obligation to return the rented car within the working hours to the place mentioned in the agreement.

VI. OBLIGATIONS AND DECLARATIONS OF THE RENTER

6.1. THE RENTER is obliged:

    6.1.1. To use the car according to the purpose stated in the rental agreement, to drive it with due diligence, respecting the road traffic laws.
    6.1.2. To comply with the instructions and recommendations of the manufacturer and/or supplier of the car, as well as the requirements of the insurer and the LESSOR; to protect the car from usurpation or damage and to take all measures for its protection.
    6.1.3. To ensure that the car is only driven by the persons mentioned in the rental agreement, i.e. the RENTER and the SUPPLEMENTARY CAR DRIVER. If the RENTER does not comply with this obligation, the RENTER shall bear full responsibility for the damage caused to the LESSOR and the additional costs incurred, TOP PROTECTION and PREMIUM PROTECTION fees will not be applicable in this case.
    6.1.4. To responsibly keep the key and registration certificate of the car, not to leave them in the car when leaving it and in places without surveillance where they could be stolen or damaged.
    6.1.5. To personally ensure that all accessories additionally provided by the LESSOR, such as child seats, snow chains, ski racks and others are properly secured and placed. The LESSOR shall not be responsible for incidents or accidents occurring due to incorrect securing or placement of accessories by the RENTER.
    6.1.6. To return the car with a full tank, otherwise the RENTER shall pay the value of the missing fuel as well as an administrative fee, in accordance with the Official Price List provided in art. 6.6. No credit shall be given for fuel in excess of the initial quantity supplied by the LESSOR. When returning an electric car with a battery charge below 80%, the RENTER shall pay the missing electricity as well as the administrative charge, in accordance with the Official Price List provided in art. 6.6. The electricity used from the charging stations, through the charging station access cards provided at the beginning of the rental, is paid by the RENTER, according to the information provided by the supplier.
    6.1.7. To pay the administrative charges, described in art. 9.9 of the General Rental Conditions, if the conditions for their payment are present.
    6.1.8. To request from the LESSOR an express authorization, granted by separate power of attorney, to leave Romania through its borders with the rented car.
    6.1.9. To bear the full value of the repairs, immobilization costs and costs generated by the lack of use of the car for the LESSOR, in the following cases:
      a) road traffic accident or damage to the car caused by the fault of the RENTER, including in case of "COMMON FAULT" or "UNDETERMINED FAULT";
      b) Theft of car parts and its equipment, missing items, Wi-Fi, child seats, ski rack and other such additional accessories and equipment as mentioned in the handover/receiving report;
      c) Any damage occurred and caused to the rented car (including damage caused to tires, rims, chassis or broken windows), including its complete destruction, which is not certified by a certificate issued by the Police Authorities, drawn up according to the relevant legal provisions;
      d) Damage and loss caused as a result of driving the car under the influence of alcohol, drugs or other narcotic substances, as well as in the case of giving the car to a person not mentioned in the rental agreement as an additional driver or without the necessary capacity.
      e) Failure of the RENTER to return the registration certificate, the fuel card (electric car), the key, the MTPL Insurance (together or separately) and the vehicle registration plates, in case of theft of the car by a third party or in case of loss or destruction by the RENTER or a third party. A fixed fee as well as a parking fee for 5 days will be charged for the period in question, according to the Official Price List provided in art. 6.6.
      f) In the event of cancellation and/or termination of the registration of the car and/or detention of the rented car by the Police Authorities, due to the fault of the RENTER, the RENTER shall be obliged to pay an administrative fee of 500 euros, in addition to the compensation of the damage caused to the LESSOR.
      g) If, during the term of the rental agreement, the RENTER causes damage to the car due to his fault, which requires the car to be taken to a service centre, as well as the situation described in point f) (hereinafter referred to as "parking"), the RENTER shall owe the LESSOR compensation for the period of parking, during which the car cannot be used by the LESSOR for its intended purpose, i.e. cannot be rented. The amount of the compensation shall be calculated as follows: the number of days of parking shall be multiplied by the fixed daily rent, mentioned in the Official Price List provided for in Article 6.6. The parking will be proved by minutes/reports issued by the service centre, certifying the entry and exit of the car from the car service centres, the parking for the delivery of spare parts and/or with the time limits described in the document of application of an administrative measure, issued by the competent authorities. The agreed compensation does not exclude the LESSOR's right to claim from the RENTER full coverage of the damage caused.
    6.1.10. If the RENTER has complied with road traffic legislation but a road accident, damage or theft of the rented car has occurred, for which none of the hypotheses set out in Article 6.1.9 apply, but the RENTER has decided not to pay the additional fee, TOP PROTECTION or PREMIUM PROTECTION, the RENTER shall be liable for the damage caused to the car within the limit of the deposit provided.

6.2. It is absolutely forbidden for the RENTER to use the car for: pushing or towing another vehicle or trailers; participation in competitions, training, driving school, training or trials; taxi driving, alternative transport - ridesharing (ex. Uber, Bolt, Bla Bla Car etc.), transfers; using the car for retail deliveries with door-to-door delivery; transporting of hitchhikers with the rented car; transporting dangerous substances or doing illegal activities, transporting of bulky goods, or other loads different from those allowed by the car manufacturer. The Renter is also prohibited from giving the rented car any other destination, other than for the hired transport of persons; driving the car off the national road network or on roads without durable road pavement. In case of violation of any of these cases of prohibition, the RENTER is obliged to pay the LESSOR a penalty in the amount of 300 Euros, in addition to the obligation to repair the full damage caused to the LESSOR.

6.3. It is also absolutely forbidden to use the car to transport illegally staying citizens, otherwise the RENTER is obliged to pay the LESSOR a penalty of 3000 Euros, in addition to the obligation to repair the full damage caused to the LESSOR.

6.4. Smoking and transporting of animals, outside of cages specially designed for this purpose, with the rented car is absolutely forbidden. If the LESSOR notices any signs that the RENTER has not complied with the provisions of article 6.4, the RENTER shall owe a fee, calculated according to the Official Price List provided for in article 6.6.

6.5. In the event that the vehicle is seized or destroyed/damaged by the authorities, as a result of the use of the vehicle by the RENTER to obtain undue profit from the transport of prohibited objects or substances, the RENTER shall be liable for the entire value of the vehicle.

6.6. Damages and penalties owed by the RENTER are determined according to the Official Price List for the specific class of cars designated by the appropriate ACRISS code. If the car repairs are more expensive due to the use of a special paint, of a higher make, model or class or to the presence of damage not mentioned in the Official Price List - the compensation shall be determined by the LESSOR. In addition to the damage charges, the RENTER shall also be obliged to pay the costs incurred for roadside assistance or transport to and from the service point, the fixed rent for the days of repair according to the Official Price List and the corresponding administration fee, unless otherwise stated in these General Conditions.

6.7. The Renter declares that he/she has been made aware of the following information:

    6.7.1. the rented car is not the property of the RENTER; by this Agreement, the RENTER has only the right to use it according to these General Conditions; the RENTER does not have the right to dispose (to dispose of or place any kind of lien on the rented car and to perform any other act of disposition), and in case of failure to comply with this provision, the act may constitute an offence under the Penal Code.
    6.7.2. The LESSOR reserves the right to repossess the automobile, without notice, at any time and at the expense of the RENTER, if the RENTER violates these General Conditions, the provisions of the rental Agreement and the incident legal provisions.
    6.7.3. All the LESSOR's cars are equipped with GPS system that allows the monitoring of the car, at any time and in any place and agrees to the processing of its personal data. The RENTER irrevocably consents that the LESSOR accesses data from the installed GPS system, remotely positions and stops the engine of the rented car, exercises control over the RENTER's compliance with the terms of this Agreement. The LESSOR may block the starting of the engine in the following cases:
      a) crossing the border with a country for which no power of attorney has been issued by the LESSOR for driving the car;
      b) expiry of the rental Agreement and continued use of the vehicle by the RENTER without the LESSOR's consent;
      c) risky driving and exceeding the maximum permissible speed by 30 km/h or more;
      d) failure to pay the amounts due under the rental agreement within the agreed time limit;
      e) failure to transmit the signal from the GPS system and lack of connection with the RENTER.

6.8. The usual operation of the rented car provides for an average daily mileage of 150 km for the rental period. In the event of a finding of use exceeding the usual operation of the car, the LESSOR reserves the right to terminate the service provided and not to grant its services to the RENTER, who has exceeded the usual operation, as determined by the LESSOR, in previous rentals.

VII. LESSOR'S OBLIGATIONS. Roadside assistance (breakdown coverage)

7.1. The LESSOR undertakes:

    7.1.1. To transfer to the RENTER the right to use the car which is the object of the Agreement by: delivering the car, completing and signing the handover/receiving report, handing over the keys and the car documents (registration certificate, MTPL insurance policy).
    7.1.2. To provide the RENTER with roadside assistance, on the territory of Romania, for the entire duration of the Agreement, in case of technical breakdown, due to a factory defect or natural wear and tear, if this is not caused by the fault of the RENTER. The LESSOR is obliged, within 3 days of notification of the defect, to provide the RENTER with a replacement car of a similar or higher class, if the defect cannot be remedied on the spot, the replacement car will be delivered to the nearest company work point, if the car is movable, in normal safety conditions, on its own wheels, otherwise the LESSOR shall provide the replacement car as follows: to the location where the defect car is located, if it is on the territory of Romania, or to the nearest point of the company's fleet, if the car has broken down outside the territory of Romania. In the latter case, the RENTER is obliged to cover the expenses incurred by the LESSOR in moving the rented car to the Romanian border, where a replacement car will be provided. The LESSOR is not responsible for the repair of the tyre in case of a flat tyre.
    7.1.3. To extend the period of the rental agreement by the time of delay caused by the provision of the replacement car, in case of replacement of the car, according to art. 7.1.2. or in case the RENTER has opted for the TOP PROTECTION or PREMIUM PROTECTION fee. If the RENTER refuses the replacement car, the RENTER shall receive a reimbursement in the amount of the unused days, as per Art. 5.4. If the reservation is made by a partner, the conditions of the partner by which the RENTER reserved the car shall apply.

7.2. In case that, due to the fault of the RENTER, the LESSOR has to travel to a location different from the place of business/head office to assist the RENTER, such as, but not limited to the following cases: when visiting a location where a breakdown has occurred or when delivering a replacement car to a location different from the LESSOR's working point, due to the occurrence of a road accident or damage, which has caused the main car to be immobilised or unable to fulfil its main purpose, as well as in case of its theft or other reason requiring the visit of the LESSOR's team, the RENTER is obliged to pay the expenses incurred with the delivery/visit: the price is 0,50 euro/km travelled in both directions, the administrative fee according to the official price list provided in art. 6.6 and the amount of all additional expenses incurred. The RENTER is entitled to one replacement car, except in the cases provided for in Art. 7.1.2.

7.3. The LESSOR shall not be liable for losses incurred by the RENTER in the event of breakdown or damage to the car, except for expenses authorized by the LESSOR for repairs.

7.4. From the moment of delivery of the car (date and time of signing the handover/receiving report) until the time of repossession, the LESSOR (including his employees/representatives) is exonerated from any liability, whether civil, criminal or administrative, for damages caused in traffic by the car rented to the RENTER (both to other cars and to natural or legal persons or their property), i.e. but not limited to causing any (direct/indirect/outside) loss of profits/revenues or incurring any expenses by the RENTER, for damages suffered by the RENTER or other persons, caused as a result of or in connection with the use, impossibility of use or delay in the delivery of the car, for loss or theft of personal belongings from the car, the RENTER shall also assume full responsibility for any civil, contractual or criminal liability resulting from the use of the rented car, the LESSOR shall have no obligation or liability in this respect. The LESSOR is also not liable for tolls or bridge charges or fines resulting from the abusive occupation of a parking space, non-compliance with the road legislation or the laws of Romania by the RENTER/Supplementary Driver or any other person not authorized to drive the car.

VIII. LIMITATION OF LIABILITY AND CHARGES FOR REDUCING IT

8.1. The MTPL insurance policy is included in the car rental price, according to the Romanian law.

8.2. If during the rental period, for reasons beyond the fault of the RENTER, damage to the car is caused (damage, road accident or theft), the liability of the RENTER is limited to the amount of the deposit paid, provided that the RENTER provides the LESSOR with the justifying documents mentioned in Chapter X, returns the car keys and the car documents handed over to him. If the damage to the car was caused by the fault of the RENTER, the RENTER shall be liable for the full amount of the damage caused. The sums paid by the RENTER, i.e. the value of the deposit and the rental price (if the car is returned before the expiry of the rental period), are not subject to reimbursement. The RENTER may opt at the signing of the Agreement for one of the following guarantees and fees to reduce liability: TOP PROTECTION and PREMIUM PROTECTION, for an additional amount that is mentioned in the Rental Agreement.

8.3. The "TOP PROTECTION" and "PREMIUM PROTECTION" fee shall exempt the RENTER from liability for damage to the exterior of the car, fire or theft, provided that the RENTER notifies the LESSOR of the incident within 24 hours of its occurrence and that the document issued by the Police Authorities, drawn up in accordance with the legislation in force, as per Chapter X, is presented to the LESSOR within 3 days of the occurrence of the incident.

8.4. The "TOP PROTECTION" and "PREMIUM PROTECTION" fee limits the RENTER's liability for damages caused by a SINGLE event during the rental period. If the RENTER wishes to continue the rental with the included "TOP PROTECTION" or "PREMIUM PROTECTION" fee, the RENTER must pay again the respective fee for the corresponding number of days until the end of the rental period. If the RENTER refuses to pay the respective fee, the RENTER shall be liable for damages to the car for any further event as per these General Rental Terms and Conditions.

8.5. The „TOP PROTECTION “fee entitles the RENTER to the following rights, subject to compliance with the obligations set out in Chapter X:

    a) In the event that the RENTER returns the car with a damage, other than a damage to the underside of the car, caused as a result of the occurrence of an event, but involving up to 3 adjacent large items and their constituent small items, with deformation present on no more than one of the 3 items, for which the RENTER does not present supporting documents, i.e. the completed Amicable Accident Report form or other documents issued by the police authorities attesting to the occurrence of the event, the RENTER shall be entitled to a full refund of the deposit, subject to the completion of a statement regarding the event occurred before the LESSOR's representative.
    b) In the event of a road accident, damage, fire or theft on the territory of Romania, the RENTER will receive a replacement car at the LESSOR's nearest point of business within 3 working days. Also, transport and roadside assistance expenses for the damaged car will be borne by the LESSOR.
    c) In the event of a road accident or damage outside the territory of Romania, the RENTER will receive the replacement car at the LESSOR's nearest working point within 3 working days. The RENTER is obliged to cover only the expenses incurred in moving the rented car outside the territory of Romania to the Romanian border, the transportation and roadside assistance expenses for the damaged car on the territory of Romania will be borne by the LESSOR.
    d) The liability for damages caused to: windows, in full value; tyres and wheel covers, is limited in a value up to 100 euro; rims - the limit is in value up to 200 euro, if the RENTER fills in a declaration for the events occurred. The limitation of liability is valid for each item of the same type, up to the amounts mentioned, depending on the number of damaged items.
    e) The supplementary fee exempts the RENTER from the payment of the administrative fee referred to in Article 9.9 a).

8.6. The "PREMIUM PROTECTION" fee includes the rights conferred by the "TOP PROTECTION" fee, as well as the following additional rights to the RENTER, subject to compliance with the obligations set out in Chapter X:

    a) In the event that the RENTER returns the car with damage, including damage to the lower surface of the car, caused as a result of the occurrence of an event, for which the RENTER does not present supporting documents, i.e. the completed Amicable Accident Report form or other documents issued by the police authorities attesting to the occurrence of the event, the RENTER shall be entitled to a full refund of the deposit, subject to the completion of a statement of the event occurred before the LESSOR's representative.
    b) In the event of a road accident, damage, fire or theft on the territory of Romania, the RENTER will receive the replacement car at the address indicated by the RENTER, located on the territory of the country, within 1 working day.
    c) In the event of a road accident or damage outside the territory of Romania, the RENTER will receive a replacement car at the Romanian border within 1 working day. The RENTER is obliged to cover only the expenses incurred for the transportation of the rented car outside the territory of Romania to the Romanian border.
    d) The RENTER is exempt from liability for damages to tires, rims, wheel covers and windows, after completing the declaration of the event.

8.7. The payment of the "TOP PROTECTION" and "PREMIUM PROTECTION" fees does not exempt the RENTER from his/her obligations and responsibilities as provided for in these General Rental Conditions, nor does it cover partial shortages, loss, theft of parts or accessories, damage to the interior of the car: upholstery, dashboard, seats, boot, damage caused by fuel supply not meeting the manufacturer's standards and indications; damage caused by transporting dangerous goods; damage caused by operating the car off the road network and pushing/pulling other vehicles; damage due to unauthorised repairs not approved by the LESSOR.

IX. ADDITIONAL CHARGES AND PENALTIES

9.1. “CROSS BORDER" fee. The RENTER is obliged to inform the LESSOR at least 3 days prior to the date on which he wishes to leave the territory of Romania with the rented car and to pay the value of this additional fee. In order to be able to leave the territory of Romania, after payment of the fee, the LESSOR shall provide the RENTER with a power of attorney for driving the car abroad, in which the countries, where the RENTER is entitled to drive the rented car, shall be recorded. The fee does not include road costs, related to crossing the border and using the car abroad, which are the sole responsibility of the RENTER.

9.2. „ADDITIONAL DRIVER “fee. This fee allows the RENTER to include an additional driver in the agreement, who has the same rights and obligations as the main driver. The additional driver must meet all the minimum mandatory requirements for the rental as stated above and is obliged to possess appropriate and valid personal documents: passport/ID card, car driving licence, which must be presented in original at the conclusion of the agreement.

9.3. „YOUNG DRIVER “fee. This fee is compulsory for drivers who have held a driving licence for at least 1 year and at most 3 years, and a deposit of double the amount is required. Additional restrictions are possible for some classes.

9.4. The "LATE SERVICE FEE", allows the RENTER to receive or return the car outside the hours mentioned on the company's website or on the days set out in the Official Price List provided in art. 6.6.

9.5. The "DELIVERY" or "RETURN" fee, allows the RENTER to choose the location for the reception or return of the automobile, at a location indicated by the Renter. It is individually negotiated and recorded in the agreement.

9.6. The "ONE WAY RENTAL" fee, allows the RENTER to receive the car at one of the LESSOR'S locations and return the car to another location. It is individually negotiated and recorded in the agreement.

9.7. “PREPAID FUEL" fee. The RENTER shall pay in advance for the amount of fuel in the tank of the car. If the RENTER returns the car with part of this fuel, the LESSOR shall not owe a refund for the unused fuel.

9.8. "ONE WAY RENTAL" Fee. The RENTER is obliged to pay this fee in the event of failure to comply with the notification period provided for in Article 4.5 regarding the location of the return of the car, according to the Official Price List provided for in Article 6.6 as well as the administrative fee.

9.9. In case of violation of the General Terms and Conditions of the Rental Agreement or of the road traffic legislation, the Renter is obliged to pay the "Administrative Fee", the amount of which is detailed in the Official Price List provided in art. 6.6, in the following cases:

    a) In case of theft, damage, accident or any incident involving the rented car, visit to the location of the occurrence of a road accident or damage to the car, regardless of the cause that caused the event and regardless of whether it was the fault of the RENTER or not.
    b) If the LESSOR is served with a report of an offence relating to the application of a fine due to the fault of the RENTER, for violation of road traffic legislation.
    c) In case of violation of the provisions of article 6.1.6, of the General Rental Conditions;
    d) In case of violation of the provisions of art. 7.2. of the General Rental Conditions;
    e) In case of violation of the provisions of article 9.8, of the General Rental Conditions.

9.10. The RENTER shall bear, for the entire rental period, the following: parking fees, including those incurred for the pick-up and drop-off of the car in a location other than the one proposed by the LESSOR, all fees provided for by the legislation in force, both in Romania and in other countries, tolls, bridge crossing fees, parking fees in airports or special spaces with limited duration, fines resulting from the non-compliance with traffic regulations. In case of non-payment of the above, the LESSOR will pay the fines resulting from the non-fulfilment of the obligations by the RENTER and will invoice the client the actual amount of the fine plus an administration fee of 50 €/fine.

9.11. The RENTER shall pay the fee for exceeded kilometres travelled, calculated according to the Official Price List provided for in art. 6.6, if the daily limit of the distance travelled in km is mentioned in the rental agreement and this limit is exceeded by the RENTER.

9.12. The RENTER is obliged to pay an administration fee of 50 €/70 €, depending on the type of the rented car, according to the Official Price List provided for in Art. 6.6, if on return, the car requires more than the standard washing procedure to restore it to its pre-rental condition.

9.13. The refuelling by the RENTER of the rented car with fuel other than that indicated by the manufacturer entails the obligation of the RENTER to pay a service charge of 50 €, the cost of transport with a platform, the cost of the days of immobilisation in service, the cost of repair according to the repair estimate, as well as the corresponding refuelling (including RENTERS who have opted for the Premium Protection Fee and the Top Protection Fee).

9.14. In the event of failure to comply with the obligation in art. 6.1.8, the RENTER shall be obliged to pay the LESSOR a penalty of 300 euros for each country in which the rented car has been used without express authorisation. The RENTER shall be liable for all damages caused to the LESSOR, excluding any additional cover paid by the RENTER.

9.15. The LESSOR is not obliged to request additional consent for additional payments from the cardholder in the following cases:

    a) any non-performance of the agreement for which damages, penalties and fees are foreseen, according to the Official Price List provided in art. 6.6 or any other legal grounds or described in these General Rental Conditions;
    b) collection of charges/taxes, which have not been paid by the RENTER, including charges paid to suppliers for electricity consumed when renting the car;
    c) additional expenses of the LESSOR, incurred during the period of possession of the rented car by the RENTER, as detailed in article 9.10.

X. PROCEDURE IN CASE OF DAMAGE

10.1. The RENTER is obliged to immediately notify the LESSOR of any damage discovered to the car/cars, which has not been included in the handover/receiving report.

10.2. In the event of a road accident, damage or loss, the RENTER is obliged to take all necessary measures to save, limit and/or reduce the damage to the car.

10.3. In the event of a road accident, damage, theft or any other incident involving the rented car, regardless of who is at fault, the RENTER is obliged immediately, but no later than 24 hours, to notify the LESSOR on the following telephone number: 0040 740 872 872 about the incident and has to disclose all facts, circumstances and dates/numbers of witnesses etc. and to give full assistance to the Police for the release of documents, which attest the occurrence of the event in question.

10.4. If the damage is done by an unknown offender, the RENTER is obliged to obtain, before returning the car to the LESSOR, the Repair Authorization from the Police.

10.5. If the accident has occurred due to the fault of the RENTER and 2 cars were involved, the RENTER has the following obligations:

    - Fill in the amicable settlement form, if the two drivers establish the RENTER's fault;
    - Report of the event + repair authorization obtained from the Police if the two drivers do not agree amicably.

10.6. If the accident has not occurred due to the fault of the RENTER and 2 cars were involved, the RENTER has the following obligations:

    - Completion of the amicable settlement form if the two drivers admit their fault, copy of the MTPL, copy of the guilty driver’s registration certificate, copy of the guilty driver’s ID card, copy of the guilty driver's license, and any other documents requested by the insurance company;
    - If the two drivers do not reach an amicable agreement, the following documents will be required: copy of the MTPL, copy of the guilty driver’s Registration Certificate, copy of the guilty driver’s ID card, copy of the guilty driver’s Driving Licence, the Report of the event and the Repair Authorisation obtained from the Police, as well as any other documents requested by the insurance company.

10.7. If more than 2 cars were involved in the accident or if the accident resulted in bodily injuries, the RENTER is obliged to contact the Police Authorities and to obtain the Report and the Repair Authorization. Also, a copy of the guilty driver's MTPL, a copy of the guilty driver's Registration Certificate, a copy of the guilty driver's ID card, a copy of the guilty driver's Driving License, as well as any other documents required by the insurance company will be necessary.

10.8. In the case of an accident in which an animal has been hit, the RENTER is obliged to notify the Police as soon as the accident has occurred.

10.9. In all the cases described above, the RENTER is obliged to check the correct completion of the Amicable Report, the Repair Authorization and the Minutes issued by the Police.

10.10. The RENTER is obliged to provide the LESSOR within 3 days of the occurrence of the event with the documents mentioned above, applicable to each individual case.

10.11. Within a maximum of 5 days after the occurrence of the event, regardless of whether the accident/damage occurred on the territory of Romania or abroad, the RENTER is obliged, at his expense, to make the rented car available to the LESSOR for inspection and taking of photographs by the insurance company and to provide full assistance to the LESSOR and the insurance company for the clarification of the incident and the damage suffered.

10.12. In case of failure to follow the procedure in case of damage, the RENTER is responsible for the full amount of repairs, immobilization costs and costs incurred due to the lack of use of the car.

10.13. For any new damage occurring during the rental period of the car the present procedure will be repeated.

10.14. In the event of damage to the tyres, the RENTER is obliged to replace the damaged tyre individually with the spare tyre or use the emergency tyre repair kit to remove the damage, after which the RENTER is obliged to visit the RENTER's nearest service point for inspection of the car.

XI. EXTENSION, TERMINATION AND CANCELLATION OF THE RENTAL AGREEMENT

11.1. The terms of extension or early termination of the rental agreement can only be determined with the consent of the LESSOR.

11.2. If the RENTER wishes to extend the term of the agreement, the RENTER is obliged to notify the LESSOR in writing at least 48 hours before the expiry of the agreement. The RENTER may request an extension of the agreement period, i.e. the use of the car, only after obtaining the written consent of the LESSOR and making the payment within 24 hours after receiving the consent for the extension, according to the Official Price List provided for in Article 6.6. The LESSOR reserves the right to refuse to extend the agreement. If the RENTER does not receive the LESSOR's written confirmation of the extension of the agreement period and is late in returning the vehicle, the RENTER shall owe a late payment penalty calculated in accordance with the Official Price List provided for in Article 6.6.

11.3. The Agreement is terminated with the power of law at the end of the rental period or before the initial Agreement term, by agreement of the parties or as a result of unilateral termination if one of the parties fails to perform or improperly performs its essential contractual obligations.

11.4. Termination of the Agreement shall incur with the power of law, without the intervention of the court, without delay or the completion of any additional formalities from the moment of transmission of the notice of termination by any of the following means: by telephone (SMS or any other form of electronic messaging from and to the contact numbers provided at the conclusion of the Agreement); by e-mail from and to the e-mail addresses provided at the conclusion of the Agreement; by postal or courier transmissions to the addresses provided at the conclusion of the Agreement.

11.5. Both in case of termination of the Rental Agreement before the end of the term and in case of termination, the RENTER is obliged to return the car within 12 hours from the time of termination by agreement of the parties or from the time of sending the notice of termination. Otherwise the RENTER shall be liable for all actions, costs, claims and damages arising from the LESSOR's repossession of the car.

11.6. Regardless of the time or cause of termination of the agreement, the RENTER shall be liable to the LESSOR for all attributable damages and financial consequences in connection with the use of the car during the rental period. In case of termination due to the LESSOR's failure to comply with an essential obligation, the LESSOR's liability is limited to the rental price.

XII. PROTECTION OF PERSONAL DATA

12.1. The LESSOR shall ensure, under the terms of the law, the preservation of the confidentiality of the RENTER's personal data and the respect of the RENTER's right to privacy. This obligation does not apply to information deliberately disclosed by the RENTER to third parties.

12.2. When the RENTER uses the LESSOR's services, the RENTER is asked for certain information, such as name, e-mail address and payment information, home address information, billing address, telephone number, date and place of birth, passport and driver's license, government-issued identification (if required by law) and the names of any additional drivers, if the RENTER desires to include additional drivers.

12.3. The personal data collected and recorded are used by the LESSOR in good faith, for the conclusion and execution of the agreement as well as for legitimate purposes or for the fulfilment of legal obligations in compliance with appropriate technical and organisational requirements to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access and against any other form of unlawful processing.

12.4. By signing the rental Agreement and accepting these General Rental Conditions, the RENTER is deemed to be informed and declares his/her express consent to the processing of his personal data by the LESSOR, through the collection, processing, use, provision, storage, etc. of such data for the purposes of the performance of the agreement, as well as the storage of copies of his identity card/passport and driving licence, in accordance with the legislation on the protection of personal data. The RENTER is deemed to be informed and declares its express consent to the fact that the LESSOR may provide its personal data to competent state authorities and/or institutions, as well as to provide them to third parties, in the cases provided for by law.

12.5. The personal data processed, the purposes of the processing as well as the RENTER's rights are displayed at the LESSOR's premises/workplace or on the LESSOR's website.

XIII. FINAL PROVISIONS

13.1. All amendments and additions to the Agreement, as well as all documents reflecting its execution, shall be deemed valid only if made in writing and signed by the authorised representatives of the parties.

13.2. In the event of disputes arising, the parties shall attempt to settle the dispute amicably. In case they cannot be solved amicably, the dispute will be solved by the competent Romanian court at the LESSOR's registered address and headquarters.

13.3. The Romanian version of the Agreement and the General Rental Conditions shall prevail.

13.4. Communications made by electronic or other means of communication, including the Internet, are admissible as written evidence.

13.5. The provisions of the legislation in force shall apply to all cases not covered and arising from the Agreement.

Price list under Art. 6.6

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